Contact us
Contact PrimehatCaps
Have a question about your order, shipping, returns, refunds, or one of our products? The PrimehatCaps support team is here to help.
We want your shopping experience to be smooth from the moment you visit our store to the moment your order arrives. Whether you need help choosing a cap, checking your order status, understanding our return policy, or contacting us about a product issue, we are happy to assist you.
Customer Support
Store Name: PrimehatCaps
Website: PrimehatCaps.shop
Email: support@primehatcaps.shop
Phone: (866) 541-3966
Address: 11206 Bd de l'Ormière, Québec, QC G2B 4V3, Canada
Support Hours
Our customer support team aims to respond to all inquiries within 24–48 business hours.
Response times may be longer during weekends, holidays, or periods of high order volume.
We Can Help With
Order status and tracking
Shipping information
Product questions
Sizing and fit guidance
Return and refund requests
Damaged, defective, or incorrect items
General store inquiries
Return or Refund Requests
If you would like to request a return or refund, please contact us at:
Please include your order number, full name, email address used at checkout, and a short explanation of your request. If your item arrived damaged or incorrect, please include clear photos so our team can review your case faster.
Thank you for shopping with PrimehatCaps. We appreciate your trust and are here to support you